FAQ

Elevate Wellness is a premium wellness provider specializing in Physiotherapy, Relaxation Therapy, Chiro Adjustments and Sports Therapy services delivered by professionally trained and certified DPTs and Therapists at your convenience, either at home or in our upcoming wellness center.

Our unique approach integrates expert therapists, rigorous hygiene standards, personalized care, flexible scheduling, and the convenience of home-based therapy services. We collaborate with renowned brands like Hemani & Molty Foam Ortho to ensure premium quality products in all our treatments.

We offer three main categories:
Physiotherapy: Orthopedic rehab, muscular rehab, post-surgical recovery, and elderly care.
Relaxation Therapy: Swedish massage, Thai massage, and specialized relaxation techniques using premium essential oils.
Sports Therapy: Injury prevention, sports-related injury rehabilitation, deep tissue massages, kinesio taping, and athletic performance enhancement.
Chiropractic Adjustments: Spinal Manipulation: Precise, hands-on adjustments to realign your spine and restore joint mobility. Posture Correction: Gentle adjustments aimed at correcting alignment, reducing pain, and improving overall posture. Extremity Adjustments: Targeted adjustments to arms and legs, improving function and reducing joint stress.

Absolutely. You can discuss your specific needs and concerns with our therapists, who will customize sessions to achieve your personal wellness goals.

Yes, all our therapists are carefully vetted, professionally trained, and continuously evaluated by experienced medical professionals and certified trainers.

Appointments can easily be booked via our website, social media platforms (Instagram, Facebook, LinkedIn), Whatsapp or by directly contacting our customer support.

We recommend booking at least 12 hours in advance. However, we do accommodate urgent bookings based on therapist availability.

We strive for punctuality. In the rare case of delays, our therapist will notify you beforehand. Significant delays or inconvenience may be compensated with discounts or complimentary service extensions

Appointments can be canceled or rescheduled without charge if notified 18 hours prior to the scheduled session. A cancellation fee may apply if notice is given later.

You can reschedule by contacting us through our official channels or directly via your therapist, at least 18 hours in advance.

Payments can be made online through our secure payment gateway, via bank transfer, or in cash at the time of the appointment.

Yes, we offer various therapy packages (Silver, Gold, Platinum) with attractive discounts for regular users and corporate clients.

We follow strict hygiene protocols, including sanitizing all equipment before and after every session, mandatory use of gloves and masks, and regular health screenings of our therapists.

Absolutely. We actively collaborate with gyms, sports clubs, corporate offices, and brands to offer tailored wellness programs. Please reach out via our collaboration section on our website or social media channels.

We highly value your feedback. You can share your experience through our website, directly via our therapists, or through our customer support team. Regular surveys are also conducted to continually enhance our services.

You can reach our customer service team via our official contact number, WhatsApp, or email provided on our website and social media pages.

Our referral program rewards you for spreading the word about Elevate Wellness! Share your unique referral code with friends or family — and when they book a session using your code, both of you benefit with discounts or credit.

Once you create an account, your unique referral code is available at:
👉 www.elevatewellness.pk/my-account

Your account is automatically created during checkout when you provide your email address — no need to sign up manually.

Right after your account is created, you’ll receive an email with a link to set your password. Once that’s done, you can log in and access your dashboard and referral code.

You earn 10% referral credit on every successful booking made using your code. The person you refer may also get a discount, depending on the ongoing promotion.

Nope! You can refer as many people as you like. 

Referral credit can be applied towards your next booking at Elevate Wellness. It will appear automatically at checkout once you’re logged in.