Effective Date: [27 May 2025]
Website: https://elevatewellness.pk
Business: Elevate Wellness (located in Karachi, Pakistan)
At Elevate Wellness, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.
1. Who We Are
We are Elevate Wellness, a wellness and therapy service provider in Karachi, Pakistan, offering services including sports therapy, massage therapy, and recovery treatments. Our website is designed to provide service information, accept online bookings, and improve your wellness journey.
2. Information We Collect
We collect personal data to deliver and improve our services. The types of information we may collect include:
a. Information You Provide
Name, phone number, and email address via contact or booking forms
Health concerns or treatment preferences when you request a service
Billing or payment details during purchases or online bookings (via secure third-party providers like Stripe or local gateways)
b. Automatically Collected Data
When you visit our site:
Your IP address, browser type, device info
Pages visited, time spent, referral source
Cookies and analytics data
This helps us improve website performance and user experience.
3. How We Use Your Data
We use your information to:
Process service bookings and communicate with you
Respond to your inquiries or support requests
Send service updates, reminders, or promotions (only if opted-in)
Improve website content and functionality
Ensure website security and prevent misuse
4. Data Sharing & Third Parties
We do not sell or trade your personal information. However, we may share data with:
Payment processors for secure transactions
Analytics tools like Google Analytics (anonymized data)
Email or SMS providers to send booking confirmations and updates
Service staff or therapists, where necessary to provide care
We ensure all third parties comply with data protection standards.
5. Cookies
We use cookies to improve your browsing experience. These may include:
Session cookies (temporary storage of login or form input)
Analytics cookies (track performance and usage)
Marketing cookies (if using remarketing ads)
You may disable cookies via your browser, but it might affect functionality.
6. Data Storage & Security
Your data is stored securely on servers located within or outside Pakistan, depending on the hosting provider (e.g., Hostinger, SiteGround). We use HTTPS (SSL) to encrypt all communication.
We retain personal data only as long as necessary for service fulfillment, legal, or accounting obligations.
7. Your Rights
You have the right to:
Access your personal data
Request corrections
Request deletion of your data (unless legally required to retain)
Withdraw consent to receive marketing communications
To exercise your rights, please contact us at support@elevatewellness.pk.
8. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors.
9. External Links
Our website may contain links to third-party websites (e.g., Instagram, WhatsApp, Google Maps). We are not responsible for their content or privacy practices. Please review their privacy policies separately.
10. Legal Disclosure
We may disclose your personal data if required to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights, users, or others.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Continued use of our services after such updates constitutes your consent.
12. Contact Us
For questions about this policy or your data:
Email:
support@elevatewellness.pk
Phone: +92-349-3538283
Address:
Shop No S-27 Jumeirah Mall, Tariq Rd Opp Dolmen Mall, Karachi