Privacy & Data Transparency
Privacy Policy
Your privacy matters to Elevate Wellness. This policy explains the types of information we may collect when you use our website, make a booking, purchase a service or interact with Elevate, how that information may be used, when it may be shared and the choices available to you.
01 · About This Policy
Who We Are & Scope of This Privacy Policy
This Privacy Policy describes how Elevate Wellness may handle personal information when you interact with our website, make or manage a booking, purchase an eligible service or product, communicate with us, or receive an Elevate Wellness service.
What This Policy Covers
The policy applies to information that may be collected through Elevate-controlled interactions and service processes. The exact information involved depends on how you choose to interact with us.
02 · Data We May Receive
Information We Collect
The information Elevate Wellness may collect depends on how you interact with us. We may receive information directly from you, through booking or purchase activity, during service interactions, or automatically when you use our website.
Identity & Contact Details
We may collect basic information that allows us to identify you, communicate with you and manage your interaction with Elevate.
Booking & Appointment Information
When you arrange a service, we may collect information needed to schedule, coordinate and manage the appointment.
Service-Related Information
We may record information that is relevant to the service you request, receive or discuss with Elevate, including information needed for service coordination and follow-up.
Health Information You Provide
Where relevant to a requested therapy or wellness service, you may choose or be asked to provide information about your health, symptoms, concerns, medical history or other factors that may affect the service.
Purchase & Transaction Information
When you purchase a service, package, gift card or other offering, we may receive information associated with that transaction and order.
Messages & Communications
If you contact Elevate, submit a form or communicate with us about a booking or service, we may retain the information you provide as part of that interaction.
Website, Device & Technical Information
When you use our website, certain technical information may be collected automatically by the website, hosting environment, analytics tools or similar technologies.
Preferences & Consent Choices
We may record choices you make about communications, marketing preferences, consent requests or other privacy-related selections where these are available.
03 · Why Information Is Used
How We Use Your Information
Elevate Wellness may use personal information for purposes connected with providing and managing our services, communicating with you, operating our website and business, and responding to appropriate operational, safety or legal requirements.
Provide Elevate Services
We may use relevant information to arrange, deliver, document and support the therapy, wellness or other eligible service you request from Elevate.
Service DeliveryManage Bookings & Appointments
Information may be used to schedule, confirm, change or coordinate appointments, including center-based and eligible home visits.
Appointment ManagementCommunicate With You
We may use contact information to respond to enquiries, provide booking or service updates, answer questions and send information connected with your interaction with Elevate.
CommunicationProcess Orders & Purchases
Information associated with an order may be used to process purchases, record payment status, administer gift cards or packages, and maintain relevant transaction records.
Orders & TransactionsProvide Customer Support
We may use information to investigate and respond to questions, complaints, booking issues, service concerns or other requests for assistance.
SupportSupport Safety & Service Administration
Relevant information may be used to support appropriate service delivery, coordinate operational requirements, maintain records and address concerns connected with the service environment.
OperationsOperate & Improve Our Website
Technical and website-use information may help us understand how the website is used, maintain functionality, troubleshoot problems and improve the online experience.
Website OperationsManage Marketing Communications
Where marketing communications are used, we may use contact details and recorded preferences to send or manage promotional communications and to respect available opt-out choices.
PreferencesProtect Systems & Prevent Misuse
Information may be used where reasonably needed to investigate technical problems, detect misuse, protect website or business operations and maintain appropriate administrative security.
SecurityMaintain Business Records
We may retain and use appropriate records for accounting, administration, service management, internal review and other legitimate operational purposes.
AdministrationAddress Legal or Regulatory Requirements
Information may be used or disclosed where reasonably necessary to respond to lawful requests, protect rights, address disputes or meet applicable legal or regulatory obligations.
Legal RequirementsOther Relevant Purposes
If information needs to be used for a materially different purpose, Elevate may provide additional information or seek an appropriate choice where required by the circumstances.
Transparency04 · Sensitive Service Information
Health & Service Information
Some Elevate services may require information about your health, symptoms, mobility, medical history or current concerns. This information can be more sensitive than ordinary booking details and should be handled only where relevant to the service or interaction involved.
Information That May Be Relevant to Your Service
Depending on the service requested, Elevate personnel may ask for or record information that helps them understand your presenting concern, coordinate the appointment and provide appropriate service-related support.
Relevant Collection
Health and service information should relate to the requested appointment, assessment, service delivery, safety consideration or reasonable follow-up.
Appropriate Access
Information may be made available to Elevate personnel or service providers where access is reasonably needed to support the relevant booking, service or operational task.
Service Documentation
Relevant assessment, session or follow-up information may be recorded to support service continuity, administration and appropriate internal records.
Accuracy Matters
Where information may affect service suitability or safety, you should provide information that is accurate and update Elevate when an important detail changes.
07 · Protecting & Retaining Information
Payments, Storage, Security & Retention
Personal information may pass through different systems depending on whether you are making a payment, submitting a form, booking a service or communicating with Elevate. We aim to use reasonable technical and organizational measures appropriate to the information and systems involved.
Payment Processing
When you make a payment, information needed to complete the transaction may be processed through the payment method or provider involved. Elevate may receive transaction information such as order details, payment status or a transaction reference.
Where Information May Be Stored
Personal information may be stored or processed within website systems, booking records, communication tools, service records or third-party platforms used to support Elevate’s operations.
Security Measures
Elevate aims to use reasonable administrative and technical safeguards appropriate to the information and systems involved, including controls intended to reduce unauthorized access, loss, misuse or inappropriate disclosure.
How Long Information May Be Kept
We may retain information for as long as reasonably needed for the purpose for which it was collected and for appropriate service, operational, accounting, dispute, record-keeping or legal requirements.
Encryption in Transit
HTTPS can help protect data while it travels between your browser and the website. It does not mean every system, message or third-party platform uses identical security controls.
Appropriate Access
Access to personal information should be connected to a legitimate service, operational, administrative or support need.
Relevant Records
Records may be maintained where they support service continuity, transactions, administration, accounting or other appropriate business requirements.
Retention Is Purpose-Dependent
There is no single retention period stated for every category of data because different records can serve different operational, service or legal purposes.
08 · Your Information
Your Privacy Choices & Requests
Depending on the information involved and the circumstances, you may contact Elevate Wellness to ask about personal information we hold, request a correction, raise a deletion request where appropriate, or update certain communication preferences.
Ask About Your Information
You may contact Elevate to ask what personal information is reasonably identifiable in our records and connected with your interaction with us.
Request a Correction
If personal information held by Elevate is materially inaccurate or incomplete, you may ask us to review and correct the relevant information where appropriate.
Request Deletion Where Appropriate
You may ask Elevate to consider deleting personal information. Some records may need to be retained for service, transaction, accounting, dispute, legal or other appropriate operational reasons.
Marketing Preferences
Where Elevate sends promotional communications, you may use an available unsubscribe or opt-out method, or contact us to ask that relevant marketing preferences be updated.
Update Available Preferences
Where consent, cookie, communication or other preference controls are available, you may be able to update those selections through the relevant website or communication setting.
Raise a Privacy Concern
If you have a concern about how your personal information has been handled, you may contact Elevate so the issue can be reviewed in the context of the information and circumstances involved.
How a Privacy Request May Be Handled
09 · Additional Privacy Matters
Children, External Links & Legal Requirements
Some privacy situations require additional context, particularly where a child or young person is involved, where you leave the Elevate website for a third-party service, or where information must be handled in response to an appropriate legal or safety requirement.
Children & Young People
Some Elevate services or interactions may involve children or young people. Where this occurs, information may need to be provided or managed by a parent, guardian or another appropriately responsible adult depending on the circumstances.
External Websites & Links
The Elevate website may contain links to external websites, platforms or services. When you leave our website, the privacy practices of the third party may apply to your interaction with that service.
Legal, Regulatory or Official Requests
Personal information may be disclosed where reasonably necessary to respond to a lawful request, legal process, regulatory requirement, court or official authority, or another applicable legal obligation.
Safety & Protection of Rights
Information may be used or disclosed where reasonably necessary to address a serious safety concern, investigate misuse, protect Elevate’s systems or operations, or protect the rights or interests of Elevate or others.
Disputes, Complaints & Claims
Relevant information may need to be reviewed, retained or shared where reasonably necessary to investigate a complaint, resolve a dispute, respond to a claim or protect an appropriate legal or business interest.
Different Rules May Apply in Different Situations
Privacy, record-keeping and disclosure requirements can depend on the jurisdiction, service, transaction and circumstances involved. This policy does not attempt to restate every law that could potentially apply.
10 · Policy Updates
Changes to This Privacy Policy
Elevate Wellness may revise this Privacy Policy from time to time as our website, services, operational practices, technologies or applicable requirements change. The current version will be published on this page.
Why the Policy May Change
We may update this policy when the way we collect, use, store or share information changes, when website functionality is updated, or when an operational or legal requirement makes a revision appropriate.
Updated Version on This Page
When this Privacy Policy is revised, the updated version will be published on the Elevate Wellness website and the “Last updated” date shown on the policy should be revised to reflect the current version.
Material Changes
If a change materially affects the way personal information is handled, Elevate may provide additional notice where appropriate to the circumstances or where required.
Consent Where Specifically Needed
Publishing an updated policy does not by itself replace any separate consent or authorization that may be required for a particular use of information. Where an additional choice is appropriate, it may be requested separately.
Review the Current Version
If our privacy practices are important to your decision to use a particular website feature or service, you should review the current version of this policy from time to time.
Questions About a Change
If you have a question about a revised privacy provision or how a change affects information associated with you, contact Elevate using the privacy contact details provided below.
11 · Privacy Contact
Contact Elevate About Your Personal Information
If you have a question about this Privacy Policy, believe information associated with you needs to be corrected, want to raise a privacy request or have a concern about how your information has been handled, you can contact Elevate Wellness.